call us  01603 626 602

email    info@freemanscycles.co.uk

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Delivery

 

Where We Deliver:

Most of our orders are to the UK mainland, although we do despatch worldwide. For deliveries to Scotland, Channel Islands, Ireland or international deliveries, additional shipping costs may apply.

Please use the shipping estimator to calculate the shipping cost by adding the product to your basket and then clicking the 'My Basket' icon (you can easily remove the product again if you need to)

Unfortuantly we don't offer a delivery option to send Adult Bikes, Childrens Bikes, Forks, Wheels, Rims or Tyres outside of the UK due to the costs invoived with sending these larger products.

Please contact us by phone or email if you wish to discuss a shipping option or would like to query a shipping option that you have been provided.

Delivery Notes & Times.

The price of our delivery is based on the weight of the items ordered, therefore larger or heavier items may occur a high delivery charge. 

 If a part of your order is delayed and you elect to receive the items available as soon as possible, you will not be charged again when the delayed item is shipped.

We use Royal Mail and Fedex Courier service.

Larger deliveries require a signature for your security, and for your security we can't ask your postman to leave your parcel behind the shed. Similarly, we only deliver to the credit card holders billing address; this is to stop fraudulent use of your card.


Delivery Charges (UK Mainland)

We split delivery into different categorie for easy understanding: Light Accessories, Medium Accessories, Heavy Accessories and Bikes. We then offer a standard or priority service for those who need the products rapidly.

Light Accessories & Parts - Standard - £2.85* - Shipped by Royal Mail 2nd Class Standard Post. Normally takes 2-3 days on in-stock items.

Light Accessories & Parts - Priority - £3.35* - Shipped by Royal Mail 1st Class Standard Post, this is normally a next day service on in-stock items ordered by noon.

Orders placed after noon on Friday will not be processed until Monday, as our office does not process orders at the weekend.

 

Medium Size Accessories & Parts - Standard - £3.95* - Shipped by Royal Mail 2nd Class Recorded Post. Normally takes 2-3 days on in-stock items.

Medium Size Accessories & Parts - Priority - £4.45* - Shipped by Royal Mail 1st Class Recorded Post, this is normally a next day service on in-stock items ordered by noon.

Orders placed after noon on Friday will not be processed until Monday, as our office does not process orders at the weekend.

 

Large or Heavy Accessories & Parts - Standard - £7.99* - Shipped by Fed-Ex. Normally takes 2-3 days on in-stock items.

Large or Heavy Accessories & Parts - Priority - £8.99*- Shipped by FedEx, this is normally a next day service on in-stock items ordered by 11am.

Orders placed after 11am on Friday will not be processed until Monday, as our priority service does not deliver on Weekends.

Bikes – Standard Shipping - £18.95*. This service normally takes 1-2 working days on in-stock cycles. We will try and contact you to arrange a suitable delivery day wherever possible.

*All Postage Amounts listed are UK Mainland only. 

 

Need your items urgently for the weekend? We must receive the order by 11am on Thursday with Next Day/24 Hour Delivery selected to guarentee delivery by the weekend.

 

Order Tracking

All of our larger products are tracked whether delivered by Royal mail or FEDEX couriers. Upon dispatch of your goods, we will email you with an order tracking or consignment number. When you log-in to your account you can view the status of your order, simply by clicking on the consignment number assigned to your order.

The couriers we use normally deliver between the hours of 9am and 6pm on working days. If you are not in when the couriers or calls, they will leave a card giving details of how you can arrange to pick up your item or have it redelivered.

If you experience any problems give our mail order team a call on 01603 626602 and they will do their best to help out.

 

General

Please note: Delivery charges may occasionally change without prior notice according to the charges set by our couriers.

We firmly believe in recycling and reducing the amount of packaging that is wasted across the country. Therefore you may receive your item in various forms of packaging that we have recycled in order to do our bit to reduce waste. Bigger items may be packed in boxes which do not match their contents so please be sure to check inside the box before contacting us. Please recycle any unwanted packaging if possible!!

Your Bike orders are picked from our stock, built and assembled (unless otherwise requested) and boxed, when you receive your bike all you will have to do is re-align handlebars and fit pedals (instructions included).

We quote up to 7 working days for delivery, although it is common to see the goods turn up much sooner!